TERMS

1 - All prices are FOB our warehouse and do not include shipping. We will prepay shipping charges and add them to your bill unless otherwise instructed. See shipping charges below.

2 - Sorry, no C.O.D.'s.

3 - Customers who have established an open account can charge with Net 30 Day terms. Charge orders can be faxed, mailed, phoned, or placed online. For more information about placing charge orders online see Online Ordering. Customers who have not established an account can order with a VISA, MASTERCARD, or DISCOVER card. An order can also be mailed in to us with a check or money order.

4 - If you need to know exact prices before placing order, contact us and we will give you a written, firm quotation.

TAXES:

In AL, CA, CO, FL, IL, IN, KS, LA, MO, MS, NC, NJ, PA, SD, TN, and TX we collect sales taxes. If you are in any of these states and you are tax exempt, you must have a copy of the exemption faxed or mailed along with your first order.

SHIPPING AND HANDLING CHARGES:

You will be billed ACTUAL shipping charges. It is hard to ESTIMATE but add an ESTIMATED 15% (25% for Hawaii and Alaska). Orders with heavy items like glue, paint, paper or clay will cost more as a percentage to ship than orders with light items like teaching aids. Actual freight charges depend on your distance from our warehouse, the size and dollar volume of your order and weight of merchandise ordered. Larger items must go by truck and are denoted with the symbol "t" in the catalog or by a Truck Shipment image on the product view page of our website. Truck companies have a minimum charge for 125 pounds (about $80.00). If your order has such items, it is most economical to order at least 125 pounds of merchandise at one time, shipped to one location. To help you plan your order, we have listed item weights on pieces requiring truck shipment. While U.P.S. will usually make deliveries inside a door of your building, truck companies will only make inside delivery upon request by us and the truck companies will charge a minimum of $50.00 extra for this service. If you need inside delivery on truck shipments, please mark your order accordingly. Contact us for oversize shipping costs.

**Extra FREIGHT Charges** "Free Freight" is for ground service United Parcel Service or "curbside" truck delivery. If you will need help unloading the truck, we can specify to the freight line your shipment be "Inside Delivery". "Inside Delivery" means the freight line will take the merchandise off the truck and set it inside your front door. The charge for this is $50.00; this is an extra charge that is not covered by the "free freight" policy. In some cases, if you do not have a raised loading dock and there is a single crate or item that is bulky or heavy, a "lift gate" truck is required. A "lift gate" is a mechanical attachment on the back of the truck to lower boxes to ground level. This is needed primarily on lofts, some large playground pieces and a few pieces of large furniture. The charge for this is $150.00; this is an extra charge that is not covered by the "free freight" policy. Orders requiring either "Inside Delivery" or a "Lift Gate" must be phoned in as they require special processing. These orders can not be placed online. You can call our toll free number 1-800-448-4115 and one of our order entry personnel will be glad to assist in placing your order.

GUARANTEE

Constructive Playthings® guarantees every item. If we are able to provide items of better quality or design than those shown, we reserve the right to ship those improved products. Any merchandise that does not meet with your approval may be returned UNUSED for refund or exchange. To return small items, please pack them carefully and return them by U.P.S. or insured Parcel Post. Enclose a note in the package identifying our order number and your request (refund or exchange). To return items requiring a truck shipment, write us and we will send shipping instructions. If an item is defective or damaged in shipment, please write us first for instructions, DO NOT return it. F.O.B. Playground and furniture items will have a restocking charge.