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Following, are the questions most commonly asked: Click on any of the questions of interest for additional information.

HOW DO I GET MY PASSWORD IF I FORGET IT?
WHERE IS THE CHECKOUT BUTTON?
If the checkout button does not appear in your shopping cart then your browser security settings are set at "HIGH" or does not allow javascripting. In either case our checkout function will not work. You will need to change your security settings to either "MEDIUM-HIGH" or to allow javascripting.

How to change settings:
Internet Explorer -
- Click on Tools in top menu bar area next to Help
- Select Internet Options at the bottom of the drop down menu
- Select the Security Tab
- Select the Icon under Select a zone to view or change security setttings.
- Under Security level for this zone move slide bar to Medium-high
- Click Apply at bottom of window then close Internet Options window and click refresh icon next to address window in browser
Fire Fox -
- Click Tools in top menu bar area next to Help
- Select Options... at bottom of drop down menu
- Select Content Icon
- Check enable javascript by ensuring box is checked .
- Click OK at bottom of window
- Refresh Browser window by clicking to the left of address window in browser.
HOW DO I CHANGE MY BILLING ADDRESS?
IS MY CREDIT CARD SECURE?
WHAT AWARDS HAS US TOY/CONSTRUCTIVE PLAYTHINGS WON?
WHAT DOES CONSTRUCTIVE PLAYTHING SELL?
WHAT DOES US TOY SELL?
WHAT WILL I FIND AT US TOY MAGIC?
WHAT IF I HAVE SPAM FILTERING SETUP FOR MY EMAIL?
HOW CAN I GET MORE INFORMATION ON AN ITEM?
WHAT DOES IT MEAN WHEN AN ITEM IS BACKORDER?
WHAT DOES IT MEAN WHEN AN ITEM IS SOLD OUT-DISCONTINUED?
RESET COOKIE?
If you have added items to your shopping cart and you are trying to checkout and keep getting a message that says your cart is empty then there is a problem with the cookie we use to identify your computer to our website. If you are a first time shopper simply click on this link RESET COOKIE. This will reset the cookie and you should be able to checkout without any further problems. If you are a returning shopper you will need to login after you reset the cookie or log off then log back in.
WHY DO I KEEP GETTING A MESSAGE THAT MY PHONE NUMBER IS BAD?
I KEEP GETTING AN ERROR MESSAGE WHEN I ATTEMPT TO CHECKOUT?

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